Southern California Health Institute General Information


  • Hours of Operation
  • Internal Grievance Procedures
  • Notification of Rights – FERPA
  • Students Participating in Workforce Investment Act (WIOA)
  • International Students

Southern California Health Institute holds classes at its campus at 18040 Sherman Way, 4th Floor, Reseda, CA 91335 between 8:30 a.m. and 10:30 p.m. Monday through Friday.

Administrative office hours are scheduled during normal business hours of between 9:00a.m. and 8:00 p.m., Monday through Friday.

Please refer to posted administrative hours by department as some offices hold hours before and after normal business hours. Any change in the hours of operation will be posted at the campus.

From time to time, differences in interpretation of school policies will arise among students, faculty or the administration.

Persons seeking to resolve problems or complaints should first contact the instructor in charge. Requests for Further action may be made to the Campus President. When such differences arise, usually a miscommunication or misunderstanding is a major contributing factor. For this reason, we urge both students & staff to communicate any problems that arise directly to the individual (s) involved.

If the problem cannot be resolved in this manner, the Campus President should be contacted. Normally, the informal procedure of “discussing” the difference (s) will resolve the problem. In addition to complaints previously stated and appeals of an academic nature a student has a right to complain to the institution.

If a student wishes to file a written complaint, they may do so. All written complaints will be responded to within 30 days and will be sent to the student in writing.

In the event that a student has exercised the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:

  • Complaints should be submitted in writing and mailed, or emailed to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
  • The letter of complaint must contain the following: a) Name and location of the ACCET institution; b) A detailed description of the alleged problem(s); c) The approximate date(s) that the problem(s) occurred; d) The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students; e) What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET; f) The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and g) The status of the complainant with the institution (e.g. current student, former student, etc.).
  • In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).
  • SEND TO: ACCET CHAIR, COMPLAINT REVIEW COMMITTEE 1722 N Street, NW Washington, DC 20036 Telephone: (202) 955-1113 Fax: (202) 955-1118 or (202) 955-5306 Email: complaints@accet.org Website: www.accet.org Note:Complainants will receive an acknowledgement of receipt within 15 days.

Additionally, complaints may be addressed with the Bureau for Private Postsecondary Education:

2535 Capitol Oaks Drive, Ste. 400
Sacramento, CA 95833
Toll free phone: 888.370.7589
Fax: 916.263.1897
Website: www.bppe.ca.gov

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. SOCHi notifies students of their rights under FERPA.

  • Each student enrolled at Southern California Health Institute shall have the right to inspect and review the contents of his/her education records, including grades, records of attendance and other information.
  • A student’s education records are defined as files, materials, or documents, including those in electronic format, that contain information directly related to the student and are maintained by the institution, except as provided by law. Access to a student’s education records is afforded to school officials who have a legitimate educational interest in the records. A school official is defined as a person employed or engaged by the school in an administrative, supervisory, academic or support staff position (including law enforcement unit and health staff); a person or company (including its employees) with whom the school has contracted (such as an attorney, auditor, consultant or collection agent); a trustee serving on a governing board; or a person assisting another school official in performing his or her tasks. A school official has a legitimate educational interest if the official needs to review an education.
  • Record to fulfill his or her professional responsibility or commitment to the school.
  • Students may request a review of their education records by submitting a written request to the Campus President. The review will be allowed during regular office hours under appropriate supervision.
  • Students may request that the institution amend any of their education records, if they believe the record contains information that is inaccurate, misleading or in violation of their privacy rights. The request for change must be made in writing and delivered to the Administrative Dean, with the reason for the requested change stated fully.
  • Directory information is information on a student that the school may release to third parties without the consent of the student. Southern California Health Institute has defined directory information as the student’s name, address(s), telephone number(s), e-mail address, birth date and place, program undertaken, dates of attendance, honors and awards, and credential awarded. If a student does not want his or her directory information to be released to third parties without the student’s consent, the student must present such a request in writing to the registrar within 10 days after the date:
    • of the student’s initial enrollment or by such later date as the institution may specify.
    • the written consent of the student is required before personally identifiable information from education records of that student may be released to a third party, except for those disclosures referenced above, disclosures to accrediting commissions and government agencies, and other disclosures permitted by law.
  • Except under one of the special conditions described in 34 CFR 99.31, a student must provide a signed and dated written consent before an education agency or school may disclose personally identifiable information from the student’s education records. The written consent must:
    • Specify the records that may be disclosed
    • State the purpose of the disclosure
    • Identify the party or class of parties to whom the disclosure may be made
    When a disclosure is made:
    • If a parent or eligible student so request, SOCHi must provide him or her with a copy of the records disclosed, and if the parent of a student who is not an eligible student so request, SOCHi must provide the student with a copy of the records disclosed
  • SOCHi may disclose personally identifiable information without student consent to the following parties:
    • School officials with legitimate educational interests
    • U.S. Comptroller General, U.S. Attorney General, U.S. Department of Education
    • State and local officials
    • Authorized organizations conducting educational research
    • Accrediting agencies
    • Alleged victim of a crime
    • Parent of a Dependent Student as defines by the IRS
    • Parent of a student under 21 regarding the violation of a law regarding alcohol or drug abuse
  • In contrast to the exceptions to the notification and recordkeeping requirements granted for law enforcement purposes, educational agencies or institutions may disclose information pursuant to any other court order or lawfully issued subpoena only if the school makes a reasonable effort o notify the parent or eligible student of the order or subpoena in advance of compliance, so that the parent or eligible student may seek protection action. Additionally, SOCHi must comply with FERPA’s recordkeeping requirements under 34 CFR 99.32 when disclosing information pursuant to a standard court order or subpoena. SOCHi must make a reasonable effort to notify a student who is the subject of a subpoena or court order before complying, so that the student may seek protective action (unless the court or issuing agency has prohibited such disclosure).
  • A student who believes that Southern California Health Institute has violated his or her rights concerning the release of or access to his or her records may file a complaint with the U.S. Department of Education.
  • SOCHi maintains health records for each student who applies for special accommodations for a disability. If a health record is used to make a decision in regard to a student’s education program (e.g., whether a student should receive extended time for testing; or be exempt from an academic requirement, such as SAP) the health record may be construed to be an education record. In that case the normal FERPA provisions for safeguarding the record would apply. SOCHi only discloses personally identifiable information from an education record to appropriate parties in connection with an emergency if knowledge of the information is necessary to protect the health or safety of the student or other individuals.
  • In response to the terrorist on the United States that took place on September 11, 2001, Congress made changes to FERPA. Section 507 of the USA Patriot Act amended FERPA, which now contains 16 exceptions to the general rules. Public Law 107-56: DCL April12, 2002. SOCHi complies with the changes made to FERPA as a result of the Patriot Act as outlined in DCL April 12, 2002.
    FERPA Contact Information:
    Family Policy Compliance Office
    U.S. Department of Education
    400 Maryland Ave., S.W.
    Washington, DC 20202-4605
    Phone: 202-260-3887
    Email: ferpa@ed.gov (schools only)
    Website address: www.ed.gov/offices/OM/fpco

Students participating in the WIOA program, please see the WIOA addendum for details.

All programs are taught in English and visa services are provided at no cost to the student.

SOCHi will verify student status where the school has issued a form i-20 to the student.

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